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Documentation Index

Fetch the complete documentation index at: https://docs.salad.com/llms.txt

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Last Updated: September 25, 2024 SaladCloud Support is normally available Monday through Friday from 9am to 5pm Pacific Time. We respond to requests based on the level of your support plan and the order your message was received.
Need faster support? Contact us to learn more about our range of support plans.
Your SaladCloud account automatically includes our basic support plan. This allows you to open an unlimited number of support tickets with prioritized help for account login, billing, and security issues. We can also provide general guidance on SaladCloud products and services. We will initially respond to basic support tickets for account login, billing, and security issues within one business day. Otherwise, we will initially respond to all other support tickets within two business days.
Need additional support? Contact us to learn more about our range of support plans.

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Opening a Support Ticket

Opening a SaladCloud Support ticket is as easy as sending an email to cloud@salad.com. If your request is specific to an existing SaladCloud account, you must use the same email address associated with your SaladCloud account. Alternatively, you may use the support widgets available on this documentation website and the SaladCloud Portal. On this documentation website, click on the message icon in the bottom right corner of the page that looks like the following: support widget message icon When filling out the form, be sure to use the same email address associated with your SaladCloud account.
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On the SaladCloud Portal, click on the help icon in the top navigation bar that looks like the following: support widget help icon This form will automatically use the email address associated with your SaladCloud account.
Not seeing the contact form? Double check that ad blockers and JavaScript blockers installed in your web browser allow our website to run all scripts.