Contact Support

Last Updated: October 19, 2026

SaladCloud Support is normally available Monday through Friday from 9am to 5pm Pacific Time. We respond to requests based on the level of your support plan and the order your message was received.

Your SaladCloud account automatically includes our basic support plan. This allows you to open an unlimited number of support tickets with prioritized help for account login, billing, and security issues. We can also provide general guidance on SaladCloud products and services.

Need faster or additional support? Contact our Sales team at [e-mail] to ask about support plans.

Before you open a ticket, check the Support page for troubleshooting guides and the list of details to include in your request.

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Opening a Support Ticket

Opening a SaladCloud Support ticket is as easy as sending an email to [e-mail]. If your request is specific to an existing SaladCloud account, you must use the same email address associated with your SaladCloud account.

Alternatively, you may use the support widgets available on this documentation website and the SaladCloud Portal.

On this documentation website, click on the message icon in the bottom right corner of the page that looks like the following:

When filling out the form, be sure to use the same email address associated with your SaladCloud account.

Not seeing the message icon or contact form? Double check that ad blockers and JavaScript blockers installed in your web browser allow our website to run all scripts.

On the SaladCloud Portal, click on the help icon in the top navigation bar that looks like the following:

This form will automatically use the email address associated with your SaladCloud account.

Not seeing the contact form? Double check that ad blockers and JavaScript blockers installed in your web browser allow our website to run all scripts.